Streamline issue resolution by enabling Sellers/Buyers to raise support tickets to Admin improving overall user satisfaction.

This exclusive add-on feature empowers both Sellers and Buyers to raise tickets from the Seller Panel and Store to the Admin. By streamlining issue resolution, this system enhances communication and support within the platform.

Key Features:

Allows users to create tickets and select relevant topics and sub-topics to describe their issue.

Users can upload supporting documents (such as images or PDFs) to provide additional context.

Displays all message conversations related to a ticket in a threaded format for easy tracking.

If the issue remains unresolved, users can reopen the ticket for further assistance.

Users receive prompt notifications whenever a ticket is opened or closed.