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The Spurtcommerce Premium Support License (SPSL V.1.0) provides enterprises with technical support for our Marketplace Solution, offering direct access to our skilled technical team

Experience of Engagement with Support Team

Our engagement strategy is meticulously designed to enhance your experience with the Spurtcommerce Marketplace Solution through clear and effective support. The support team includes a Developer, a Technical Account Manager (TAM) and a Product Subject Matter Expert (SME)

  • After the purchase of SPSL v.1.0, our team is dedicated to helping you deploy our solution that you downloaded from GitHub. This includes detailed discussions and functional workflow sessions to understand our code logic effectively.
  • We support the setup and deployment of the Spurtcommerce Marketplace solution into your designated hosting environment, limited to one hosting environment only.
  • Guidance is provided to meet the necessary infrastructure and software prerequisites.

    • What does the Support Process Include?

    Technical Support Comprehensive support for out-of-the-box features, addressing any technical needs that arise promptly.
    Bug Fixing We identify and resolve any bugs within the out-of-the-box features to ensure smooth operation.
    Functionality Guidance Our Product SME helps you understand the workflow and capabilities of the Spurtcommerce Marketplace, enabling you to maximize its potential.

    Maintenance of Default Source of Spurtcommerce

    We advise maintaining a copy of the original source code from the time of download from GitHub and any subsequent modifications, supported by version control tools, to facilitate easier troubleshooting and maintenance.

    Enhanced Support Features Our Premium Support goes beyond the basics, delivering meticulous attention to your aspired Marketplace that can thrive in the eCommerce industry.
    General and Technical Support Get help with general inquiries, configuration, installation, optimization, and upgrades.
    Developmental Insights Receive expert advice to address development and customization queries effectively.
    Architectural Advising and Custom Code Review Elevate your platform’s structure and code integrity for superior performance.
    Plugin Purchase and Support You will receive privileged access for plugin purchases and comprehensive support for all plugins and themes available on our marketplace.
    Dedicated Expertise at Your Fingertips Leverage the skills and dedication of our top professionals, including a Developer, a Technical Account Manager (TAM), and a Product Subject Matter Expert (SME). This team ensures your marketplace is not only launched but also thrives, maintaining continuous performance aligned with our sophisticated out-of-the-box features.
    Your Success, Our Commitment From the initial setup to ongoing optimization, our support extends through every stage of your marketplace’s lifecycle—from setup to launch and beyond. We are committed to your success, offering dedicated support from Monday to Friday, excluding holidays, and covering all versions of Spurtcommerce.

    Comprehensive Coverage and Flexibility

    Support Period 1 year from the date of purchase of the license.
    Guaranteed Response Expect responses within 24 hours on business days
    Unlimited Service Requests Enjoy the freedom to make unlimited service requests throughout your contract term.
    Supported Technologies Includes underlying technologies like Windows, IIS, SQL Server, ensuring comprehensive support.
    Customization Support Engage our team for complex customizations or to initiate a new project through our solution partners. Customization efforts will be calculated, and a detailed quote will be shared accordingly.
    Availability and Modes of Support Our support team is available to assist you during the following times and through various channels:
    Phone and WhatsApp Support Available from Monday to Friday, 10 AM to 7 PM IST, at +91 7305594223.
    Email Support Reach us at support@spurtcommerce.comRegular office hours are observed for email responses.
    Dedicated Support Portal Accessible with your customer credentials, this portal allows you to submit tickets for issues or requests for source code modifications. For critical and show-stopper issues, support is also available during weekends and outside regular hours, based on mutually agreed terms.